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The trip must begin and end within one (1) mile of a MCPT scheduled route line service bus, and the times for a trip must coincide with the times of the scheduled route being used.
MCPT will provide service to any location within Medina County. MCPT also will provide upon availability a connecting service to Summit County and Cuyahoga County by special arrangement. Prior to scheduling a a trip a MCPT Staff Member will visit your residence to determine safe access as well as the weight & size of your mobility device are for safe transport. If MCPT has a vehicle and equipment that meets or exceeds standards based on Access Board guidelines, and the vehicle and equipment can in fact safely accommodate a given wheelchair service will be provided. MCPT will carry a wheelchair and its user, as long as the lift can accommodate the size and weight of the wheelchair and its user and there is space for the wheelchair on the vehicle. However, if in fact a lift or vehicle is unable to accommodate the wheelchair and its user, the transportation provider is not required to carry it.
Schedule On-Demand service by contacting us at 330-723-9670, Toll Free at 844-722-3800, TDD 800-750-0750, or schedule a pickup online.
Trip requests are accepted between 7:00 AM and 2:00 PM on weekdays. ADA reservations are between the hours of 7:00 AM and 4:30 PM. At the time of your request for one trip or for a regularly scheduled trip (routines), the request must be made at least one (1) day in advance and can be scheduled up to fourteen (14) days in advance.
When your request is made please furnish your name, time to be picked up, destination and location you want to be picked up from. Please include the requested time of your return trip and whether you will require assistance. Please indicate if you are being accompanied by an escort or child. Due to an increase in the number of trip requests not all requests may be accepted. (Beginning January 6th, 2020) When calling to scheduling, the MCPT staff will provide a (20) minute pickup window by which passengers must be ready for transport when the bus arrives.
Trips may be canceled by contacting the MCPT dispatch office at 330-723-9670 – ext. 112. Cancellations will be taken up to one (1) hour before the scheduled pickup time. You must cancel your trip within this time frame to avoid being considered a “No Show”. If you need to cancel a trip during non- business hours please call 330-723-9670 – ext. 112 and leave a message.