MCPT offers ADA complimentary service within one (1) mile of the fixed route. The trip must begin and end within one (1) mile of a MCPT fixed route line service bus and the times for a trip must coincide with the times of the fixed route being used.
Need Picked Up At A Specific Location?
MCPT will provide service to any location within Medina County. MCPT also will provide upon availability a connecting service to Summit County and Cuyahoga County by special arrangement. Schedule On-Demand service by contacting us at 330-723-9670, Toll Free at 844-722-3800, TDD 800-750-0750, or schedule a pickup online.
Trip requests are accepted between 7:00 AM and 1:00 PM on weekdays. ADA reservations are between the hours of 7:00 AM and 4:30 PM. At the time of your request for one trip or for a regularly scheduled trip (routines), the request must be made at least one (1) day in advance and can be scheduled up to fourteen (21) days in advance. When your request is made please furnish your name, time to be picked up, destination and location you want to be picked up from. Please include the approximate time of your return trip and whether you will require assistance. Please indicate if you are being accompanied by an escort or child.Due to an increase in the number of trip requests not all requests may be accepted. If an initial trip request is denied you can adjust your request to fit an available time slot. It is the customers’ responsibility to contact MCPT between 3:00 – 6:00 PM the business day prior to the scheduled trip to confirm time of pick up.
Trips may be canceled by contacting the MCPT dispatch office at 330-723-9670 – ext. 112. Cancellations will be taken up to one (1) hour before the scheduled pickup time. You must cancel your trip within this time frame to avoid being considered a “No Show”. If you need to cancel a trip during non- business hours please call 330-723-9670 – ext. 112 and leave a message.