Guidelines

Reservations

Trip requests are accepted between 7:00 AM and 1:00PM on weekdays. At the time of your trip request you may make that request for one trip or for a regularly scheduled trip, (routine). These requests must be made at least one day in advance and may be scheduled up to Twenty-one (21) days in advance.

When your request is made please furnish your name, time of your desired arrival, place you wish to be picked up, the approximate time of your return trip and whether you will require a wheelchair tie down. Due to an increase in the number trip requests not all requests may be accepted. If your initial trip request is denied you may consider adjusting your request to coincide with a less busy day or time.

To arrange a ride contact MCPT dispatch at 330-723-9670 or use one of our toll-free numbers, in the Brunswick/Hinkley area: 330-225-7100, ext 9670 or in the Wadsworth area: 333-336-6657, ext 9670.

Trip requests that are not confirmed at the time of the request will be conditionally accepted until the schedules are finalized. It is the customer's responsibility to contact MCPT the afternoon of the weekday prior to the scheduled trip.

Cancellations

Trips may be canceled by contacting the MCPT dispatch office at 330-723-9670 - ext. 112. Cancellations will be taken up to one (1) hour before the scheduled pickup time. You must cancel your trip within this time frame to avoid being considered a “No Show”. If you need to cancel a trip during non- business hours please call 330-723-9670 – ext. 112 and leave a message.

No Shows

The passenger must be on time to avoid delays to other passengers. If a passenger fails to keep a trip appointment, cancels less than one (1) hour before the scheduled pickup time, or is more than three (3) minutes late, he/she will be considered a “No Show” regardless of whether the trip was made or not. If you “No Show” more than 30% of your monthly scheduled trips you can be suspended for thirty (30) days. Any subsequent trips for that day will be canceled unless otherwise notified by the client.

Pickups

Passengers should be ready five (5) minutes prior to the scheduled pickup. Drivers will only wait for three (3) minutes at the pickup location. By Law, MCPT operates on a ten (10) minute pick-up window. Passengers should wait in an area where they can observe the vehicles arrival and be seen by the driver.

Examples:

Vehicles

All MCPT vehicles are ADA accessible and are designed to accommodate persons who use mobility devices and service animals. The lifts accommodate most common mobility devices. The accessible lift platform area for mobility devices is as least 32" wide by 48" long. The weight limit for the lift equipment is 800 pounds total combined client weight and mobility device. All mobility devices must be secured to the vehicles floor by a four (4) point hook up, along with lap and shoulder belts for the client’s safety. All other devices (walkers, canes, oxygen tanks, etc.) must be secured as well. Drivers are not permitted to physically lift a mobility device up or down stairs or curbs. Clients with mobility devices must have a ramp, curb cut, and be waiting at ground level for their ride. Pathways from a client's home to the vehicle must be clear and safe at all times. MCPT drivers are not permitted to push clients through snow covered or muddy ground or otherwise unsafe pathways with rough terrain. Please contact the MCPT scheduling office to inquire if your mobility device may be transported safely. An MCPT supervisor will visit you to assess your status and view your mobility device to ensure it is safe to transport. All vehicles are equipped with seat belts, fire extinguishers and other safety equipment. All vehicles are also equipped with two-way communication.

Bicycles

Bicycles may be transported on MCPT buses if space in the rear of the bus is available. MCPT is not responsible for lost, damaged, or stolen bicycles or any other items.

Assistance

Curb-to-curb transportation means that MCPT drivers will provide assistance from the curb in front of the trip origin to the curb in front of the destination. This means that the driver will assist the ride when boarding and alighting from the vehicle and will watch to make sure the passenger is safely within their destination. The driver will tie down wheelchairs, secure packages, and assist with seat belts. It will be the driver's discretion if their assistance will go beyond boarding and alighting. Please wear your seat belts while riding on any Medina County Vehicles. If passengers require a Personal Care Attendant (PCA), the attendant may ride for free. A PCA must be a minimum of 16 years of age, and MCPT must be notified that an attendant will be riding with a passenger. It is the policy of MCPT to not transport clients within 24 hours of a surgical procedure for which they received an anesthetic. Children age 12 and under must be accompanied by an adult. MCPT does not provide child safety seats. Clients must provide their own child safety seats for their child. You may contact Wayne/Medina Community Action at 330-723-2229 for assistance with child safety seats. Children under age 5 and under 40 pounds must ride in a safety seat. Some MCPT vehicles have integrated seats at the front of the vehicles, but they are not designed to accommodate infants. All children under 6 years of age ride free on Medina County Public Transit.

Bringing Packages/Grocery Bags on Board

Customers may board with as many packages as they are able to carry themselves. If at the grocery store, please request that the grocery clerk tie up the plastic bags so your purchases do not roll out inside the vehicle. All packages must be securely contained and should not take up any additional seating space on the vehicle. If customers anticipate purchasing more than they can carry; they may make arrangements to have someone accompany them.

Service Area

Medina County Public Transit (MCPT) will provide service to any location within Medina County. MCPT also provides connecting service to the Greater Cleveland RTA and Akron Metro RTA by special arrangement. MCPT has interagency transfer agreements with both these neighboring transit systems to make regional travel more economical for our riders.

Additional Services

MCPT also provides scheduled routes to many locations throughout Medina County. These routes run on specific days, on a time schedule. Please contact MCPT to request copies of these schedules.

Fares for Transportation Services

Fares for scheduled routes are listed on the schedule for that route. Fares must be paid in full when entering the coach. The drivers do not make change.

Children ages 6 and under ride free if accompanied by a fare-paying adult.

Government Holidays: No Service provided

Inclement Weather

MCPT does not close for inclement weather until the Board of County Commissioners have declared a Level 3 weather emergency (that means that all nonessential travel within the County is prohibited). We may at times have to restrict or discontinue travel into an area of the county due to road conditions or emergency situation. If conditions deteriorate and it becomes hazardous for MCPT to travel, we will not leave any passenger stranded away from his/her home. We will make whatever arrangements are necessary to see all passengers safely home.

Service Animals

All animals that meet the Americans with Disabilities Act's definition of a service animal are welcome on MCPT at no charge. They must be under the control of the passenger at all times when riding. We ask that the customer please advice MCPT dispatch that they will be riding a service animal when you make your ride reservation.

Pets

Pets are welcome aboard MCPT vehicles when secured in an animal carrier at no additional cost. Large dogs must be leashed and muzzled and remain under control of the passenger at all times.

Assistance from Other Agencies

Individuals 65 years of age and older

Individuals 65 years of age and older should contact the Medina County Office for Older Adults (OOA) at 330-723-9514 to be registered for transportation services. The OOA provides subsidy for many trips through the Title III Older Americans Act.

Individuals with Disabilities

Individuals with disabilities should contact the society for Handicapped Citizens office at 330-722-1900 or the Medina County Achievement Center at 330-725-7751 to be registered for transportation services. these agencies may provide trip subsidy for certain services or essential needs.

Individuals with low income

Individuals with low income should contact Medina County Job and Family Services at 330-722-9283 for information regarding Transit services.

Passengers Courtesy

• Drivers are not to share their personal phone numbers with clients to conduct any Transit business.
• Be polite and courteous to the driver and other riders.
• Please wear your seat belts while riding on any Medina County Vehicles.
• Do not expect excessive driver assistance
• When your trip request is confirmed, write it down for future reference.

Ridership privileges will be permanently suspended for the following actions:

• Physically harming a passenger or driver.
• Threatening passengers or MCPT staff with physical harm on a transit vehicle or on the telephone.
• Intentionally damaging a transit vehicle or transit property in any manner.
• Smoking on any Medina County Vehicles.
• No alcoholic beverages (Open containers).

Ridership privileges will be suspended for a 90 day period for any of the following actions:

• Eating or Drinking on any Medina County Vehicles.
• Having three (3) "No Shows" within a thirty (30) day period.
• Excessively using profanity or language which is upsetting and disruptive to other passengers and staff.

According to the Americans with Disabilities Act, it is not discrimination for an entity to refuse to provide service to an individual with disabilities because that individual engages in violent, seriously disruptive, or a illegal conduct. However, an entity shall not refuse to provide service to an individual with disabilities sole because of the individual's disability results in the appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.

If you would prefer a PDF copy of our guidelines, click or tap here.